Returns & Refunds Policy – Festive Tees USA
Because each shirt is made just for you, we’re unable to accept general returns. However, we proudly stand behind our quality and promise to make things right when issues arise.
When We Offer Refunds or Replacements:
– You received a damaged or defective product
– You received the wrong size, color, or design than what you ordered
Timeframe:
To qualify, you must report the issue within 14 calendar days from the day your package was delivered.
Steps to Report an Issue:
- Email us at [email protected] with your order number.
- Include clear photos of the item and packaging.
- Briefly describe the issue and your preferred resolution.
Response Time:
Our team will get back to you within 1–2 business days.
Shipping for Returns:
If the error is on our end, we cover all costs. If not, the return shipping will be your responsibility.
Situations Not Covered:
– Buyer’s remorse or “changed my mind”
– Orders with sizing mistakes where a chart was available
– Color variations due to screen display
Our Promise:
We’re committed to quality and fairness—and delivering something you’re proud to wear.